Pay off multiple invoices in one payment
How to explain multiple client invoice payments through a single bank account credit transaction.
When you explain a bank transaction, you can alter the explanation amount (which by default is set to the full amount of the transaction).
This is how to deal with the situation when you receive one payment from a customer that pays off more than one invoice.
The transaction will initially show the full amount that the customer paid you in the 'Credit Value' field.
You need to change the amount in the 'Credit Value' field to match the amount of the first invoice that this receipt is paying for.
FreeAgent will have guessed an invoice to match this receipt to. If this is not the same as the invoice you had in mind when you changed the amount, select the cross next to the 'Invoice' field, and type into this field the same amount as you put into the 'Credit Value' field. FreeAgent will guess one or more different invoices. Choose the correct one.
When you have allocated this part of the receipt to the correct invoice, choose 'Create New Explanation'.
FreeAgent will then create a new transaction for the remainder of the receipt, which you can explain against the rest of the invoice(s) that the customer paid you for.
It's fine to have multiple entries explaining a single transaction like this - the only important thing is that the transaction is fully explained.
Did you find this article useful?
We're glad to hear that!
...and thanks for taking the time to feed back, it's appreciated.
We’re sorry to hear that. Would you like to...
Contact our support team
Our friendly, experienced support team are on hand to help - just email us at firstname.lastname@example.org
Send us some feedback...
We'd love to hear your feedback about this article - please email details to email@example.com
Thanks for your feedback!
If you still need some help please contact our support team.