Do you guys get to see my accounts in FreeAgent?
Not unless you want us to.
We take the security of our customers' data very seriously and so we don't have routine access to your numbers.
What if I think I've found a bug and need you to check something?
In that case, you can give us access to your data.
OK, please tell me how to give you access to my data.
Go to the Users page by clicking Settings and then Users.
Then under the list of users, you'll see a button saying "Enable access".
Click that button.
Once you've done that, we'll be able to access your data.
Can I take your access away once you've checked the issue?
Of course you can.
The button on the Users page will say "Disable access" if access is enabled. Just click that button and we'll no longer be able to access your data.
Will you know when I give you access or take it away?
No, we won't.
So if you've spotted a problem you need us to check out, please e-mail support@freeagent.com to let us know.
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Categories
-
Getting Started
- System requirements
- Setting up your UK account with FreeAgent
- Setting up your Universal account with FreeAgent
- Setting up your US account with FreeAgent
- Reset your password
- Charities: choosing account type
- Overview screen
- Frequently Asked Questions
- Setting up your accounting dates
- The FreeAgent start date; existing business
- The FreeAgent start date; new business
- Add a new user to your account
- View or edit an existing user
- Opening balances
- Initial money owed
- Starting VAT figure: new quarter
- Starting VAT figure mid-quarter not flat rate scheme
- Starting VAT figure mid-quarter flat rate scheme
- Data security and back-up
- OpenID
- Creating your first invoice
- User access levels
- Can the FreeAgent staff access my data?
- Export data from FreeAgent
- Sole trader or partnership to limited company
- Delete all data
-
Accounting
- Balance Sheet
- Trial Balance
- Profit and Loss Account
- What is a Capital Asset?
- The Capital Assets screen
- Asset bought for mixed use
- Purchase of Capital Asset after FreeAgent start date
- Purchase of Capital Asset between start dates
- Purchase of Capital Asset before company start date
- Asset bought on hire purchase
- Aged Debtors
- Aged Creditors
- Show Transactions
- Journal Entries
- Add new category
- View or edit category
- Prepayments
- Accruals
-
Banking
- New bank account
- Edit bank account
- What's the difference between personal and business bank accounts?
- Bank Feeds
- Setting up Bank Feeds
- Yodlee Security FAQs
- Bank Feeds - Barclays Business Accounts
- Bank Feeds - Frequently Asked Questions
- Guessing explanations for Bank Feed transactions
- Which bank statement uploads does FreeAgent support?
- Upload bank transactions from Online Banking
- File format for bank upload CSV
- Reversing money in and money out
- Explain uploaded bank transactions
- Undo bank statement upload
- Explaining transactions
- Recording income; must I create invoices?
- Bank reconciliation
- Pay off multiple invoices in one payment
- Transfer money between Accounts
- Remove explanation
- Enter bank transactions manually
- Match a manual entry to an uploaded transaction
- Explain a bounced cheque received
- Deal with cash
- Deal with a loan
- Company credit card
- Split a transaction between two categories
- Split a transaction for commission or charges deducted
- Money in and out for company director or employee
- What are Smart User Payments?
- Money in and out for sole trader or partner
- Money received from and paid to users: Universal
- Receipt for a foreign currency invoice - uploaded transactions
- Receipt for a foreign currency invoice - manual transaction
- Cannot see Money Paid to User or Money Received from User
- Money to or from the EU
- Bills
- Contacts
- Dividends
- Estimates
-
Expenses
- Introduction to expenses and mileage
- A guide to claiming expenses: categories and explanations
- New expense
- New mileage: UK users
- New mileage: Universal users
- Use-of-home expenses
- Expenses for costs from the EU
- Edit expense or mileage
- Adding unbilled expenses to Invoices
- Expenses dated before the FreeAgent start date
- Expenses paid back to user
- Integrations
-
Invoicing
- New invoice
- Theme Gallery
- View or edit invoice
- Add default text to invoice
- Invoice Numbering Schemes
- Price list
- Multi-currency invoicing
- Styling your Invoice and Estimate emails
- Add VAT to foreign invoices
- VAT only Invoice
- Invoice in a foreign language
- Send invoice to contact
- Automatic invoice emails - New Invoice
- Automatic invoice emails - reminders
- Automatic invoice emails - Thank You
- Recurring invoice profiles
- Pay one invoice
- Correct paid invoice
- Write off unpaid invoice
- Create a credit note
- Net off sales invoice and credit note
- Invoice Devkit
- Creating a custom invoice theme with CSS
- Sell goods to EU
- Sell services to EU
- Miscellaneous
- Payroll
- Projects
- Stock
-
Tax
- Tax Timeline feed
- Corporation Tax Brought forward figures
- Corporation Tax The screen
- Corporation Tax Why is my profit split over 2 years?
- PAYE and NI
- Self Assessment
- CIS: subcontractors
- CIS: contractors
- Partnership profit share
- Tax reporting: sole traders, partnerships and LLPs
- Tax reporting: limited companies
- Tax reporting: Universal accounts
- Time Tracking
-
VAT
- Initial VAT settings
- Each VAT return
- Can FreeAgent handle the reverse charge?
- Pre-registration costs
- Waiting for your VAT registration number
- The VAT flat rate scheme
- Change a contact's VAT setting
- Why is VAT added when I rebill zero-rated expenses?
- Corrections in a VAT locked period
- File your VAT return online
- De-register for VAT
- For accountants: the flat rate scheme
- For accountants: cash accounting for VAT
- Sales Tax
- For Accountants
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