The security of your data is our number 1 concern.
FreeAgent uses 256-bit SSL technology to encrypt all transactions between you and our servers. It's the same technology that banks use to protect data.
Data redundancy is built into the FreeAgent infrastructure. We run multiple web, job and database servers all with redundant power supplies at our data centre, and we use RAID technology on all servers to protect your data in the case of disc failure.
We run a full database backup every four hours and incremental backups every 5 minutes. All these backups are encrypted and transferred to a secure offsite location, and we regularly test the integrity of the backups.
In addition you can download all of your data from within your FreeAgent account at any time, giving to total peace of mind.
We host all of our dedicated servers with Rackspace, one of the most respected hosting providers in the world.
The data centre has SAS 70 Type II certification and employs technicians working 24/7. They are connected to the internet via multiple network providers ensuring a fully redundant network and 100% network uptime.
We have taken steps to ensure we can continue to operate FreeAgent even in the very unlikely event of our primary data centre being taken completely offline. In the event of a complete data centre failure, we have the ability to automatically switch over to a secondary data centre, bringing the app quickly back online, with a worst-case scenario of 5 minutes data loss.
We are constantly improving this disaster recovery strategy to reach our goal of automatic failover with zero data loss.
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