A forward-thinking company

Carpenter Box Accounting has 12 partners and 130 employees. With offices in Gatwick and Worthing, they’ve been in practice a long time — 92 years to be precise. One of the reasons for their longevity is they’ve always been a forward-thinking company. And they realised that the way to stay ahead of the competition was to adopt a cloud-based model for their small business clients.

"They really helped transition our business"

Our clients were frustrated that they didn’t know what their assets or liabilities were at any given point, making it hard to make any informed business decisions”. Carpenter Box were early adopters with FreeAgent, so early in fact, that one of our founders, Ed Molyneux, came and demonstrated the software on a laptop! We chose FreeAgent for a particular part of our client base because it is simple cloud accounting and is easy for clients to understand. They really helped transition our business with training and helpful online videos.

"Now that we’re using FreeAgent, our clients’ businesses are a lot more efficient."

Approximately 90% of our contractor clients use it. Now that we’re using FreeAgent, our clients’ businesses are a lot more efficient. We can finally have proactive conversations where both us and our clients are looking at the same data at the same time. Our and our clients’ pain points have disappeared – FreeAgent shows distributable reserves on the overview page which means clients are more aware of the amount of dividends they can declare. There have been additional improvements for them, especially when it comes to VAT returns and preparation of accounts, which are both much quicker now.

Jeff Huggins FCA

Jeff Huggins FCA, Departmental Director
Practice name: Carpenter Box
Location: Sussex/South Coast
Age of business: 92 years
Size of business: over 4,000 clients
Number of partners: two