Reverse money in and money out
How to reverse transactions uploaded incorrectly into FreeAgent.
Sometimes when you load your bank transactions into FreeAgent, you might find that because of problems at the bank's end, your money in and money out transactions all come out the wrong way round.
How to reverse these in FreeAgent:
Start from 'Banking' with that bank account open, select the 'More' button and choose 'Switch money in/out'.
I can't see that option on the screen
You'll only be able to see this option if you have uploaded a bank file and have at least one unexplained transaction. If you've never uploaded a bank file, or if you've explained all your transactions, this option will vanish.
FreeAgent gives you a list of the transactions it's about to reverse, which will be the unexplained contents of your latest statement upload. Explained transactions will never be reversed.
If you're happy for it to reverse these transactions, select the Reverse these transactions button.
FreeAgent then confirms that the transactions have been reversed and you're ready to start explaining them as normal.
Did you find this article useful?
We're glad to hear that!
...and thanks for taking the time to feed back, it's appreciated.
We’re sorry to hear that. Would you like to...
Contact our support team
Our friendly, experienced support team are on hand to help - just email us at firstname.lastname@example.org
Send us some feedback...
We'd love to hear your feedback about this article - please email details to email@example.com
Thanks for your feedback!
If you still need some help please contact our support team.