Billed time showing as unbilled
You're sure you've billed a contact for some time but it's still showing as unbilled in Projects? Here's why that's happened and how to put it right.
You've created an invoice for a project, and you're positive that you billed them for some time you tracked, but when you look at the project, it's still showing as unbilled
Why is that?
The most likely explanation is that when you created the invoice, instead of choosing to "Add Unbilled Time", you added the time to the invoice as a separate item.
How can I put it right?
You need to first take the invoice back to draft status.
Then delete the item you've added for the time (select "Edit" next to the item line, then select the "Delete" button).
Now select the "Edit Details" button and choose to add the unbilled time.
The time should now all show as billed. Remember that FreeAgent will only add time that's tracked as spent before the invoice date, not after it.
Did you find this article useful?
We're glad to hear that!
...and thanks for taking the time to feed back, it's appreciated.
We’re sorry to hear that. Would you like to...
Contact our support team
Our friendly, experienced support team are on hand to help - just email us at firstname.lastname@example.org
Send us some feedback...
We'd love to hear your feedback about this article - please email details to email@example.com
Thanks for your feedback!
If you still need some help please contact our support team.