MTD for Income Tax: handle client pushback with confidence

30 April 2026, 11:00am

With MTD for Income Tax front of mind, many practices are focusing on getting clients set up and comfortable with a new way of working. If you’re hearing questions like “Why do I need to do this?” and “How much is this going to cost me?”, join us for this CPD-accredited webinar on handling client conversations with confidence.

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In this session, Gem Malek (FreeAgent), Steve Cox (AIR Network) and Fraser Peebles (FreeAgent) will cover:

  • The art of the difficult conversation

    Top tips for reaching hard-to-contact clients, addressing objections around increased workloads and ‘process shock’, while preserving the client relationship.  

  • Pricing for profit, not just compliance

    How to make sure your practice is properly rewarded for the extra work MTD brings. 

  • Winning over the tech-resistant

    Practical ways to get even your most tech-resistant sole traders and landlords onto a digital workflow.

You’ll also see FreeAgent’s latest updates, which are designed to save you and your clients time, including bulk action features and automated quarterly submissions. This will be followed by a Q&A session.

Gem Malek

Gem Malek

Product Manager, FreeAgent

Steve Cox

Steve Cox

CEO, The AIR Network

Fraser Peebles

Fraser Peebles

Business Development Manager, FreeAgent

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