Frequently Asked Questions
What is FreeAgent, and who is it for?
FreeAgent is an online money management and accounting tool intended for small businesses of up to 10 employees. This will include most kinds of freelancers, contractors and consultants. Whether you are just getting started, or are already in business, FreeAgent can save you time.
How much does FreeAgent cost?
All accounts start with a free 30-day trial. We have 3 basic types of price plans: our Universal Account which can be used by anyone, but is generally used by businesses outside the UK, and our UK and US business plans.
You can find full details of the cost structure on our pricing page.
What's the difference between UK and Universal Accounts?
The main difference between our UK business accounts and the international Universal Account, is the calculation of certain UK tax liabilities, which has been built specifically for UK companies.
Universal accounts can still take advantage of all of the other money management features of FreeAgent.
Which banks support FreeAgent-compatible statement download?
FreeAgent uses electronic statement data to help you track money in and out of your business. It accepts electronic statements in one of three formats: OFX (sometimes called MS Money/Quickbooks), QIF and many CSV formats.
If your data is in a format that isn't currently supported you can contact us at firstname.lastname@example.org and we'll try and add support for your format ASAP.
How safe is my data?
All information which passes between our servers and your computer is encrypted using a technology called Secure Sockets Layer (SSL), the same technology that banks use to protect data.
We own our hardware and host our dedicated servers with The Bunker, one of the most secure hosting providers in the world.
Our Tier 3 data centres are connected to the internet via multiple network providers ensuring a fully redundant network and 100% network uptime.
Of course, you own your data. You can export all of your FreeAgent data at any time in Excel Spreadsheet (XLS) format, and analyse it or back it up yourself, as you see fit.
How private is my data?
We take your privacy very seriously.
Do you have a referral scheme?
Yes, we do.
Everyone who signs up to FreeAgent gets a unique referral code. If you know of other businesses who you think will benefit from FreeAgent, pass your referrer code onto them. If they subscribe to FreeAgent using your code, you'll both receive a 10% discount on your next subscription payment. You’ll both keep getting the 10% discount so long as the original referrer still subscribes to FreeAgent.
You'll receive a further 10% discount for each subsequent referral you make, so if you make ten successful referrals you'll be using FreeAgent for free!