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Award-winning support
Got a question? You can find out more about the different ways to get help using FreeAgent via our Knowledge Base, and our award-winning UK-based support accountants are always on hand to help out you and your team.
Help for
Small businesses and freelancers
Please remember to have your support code ready.
Email us at: support@freeagent.com
or call: 0800 288 8691
Help for
Accountant and bookkeeper partners
Please remember to have your Account Manager ID ready.
Email us at: practicesupport@freeagent.com
or call: 0800 025 3800
Support hours are 9am - 5pm from Monday to Thursday, and 9am - 4pm on Friday.
Calls are free from UK landlines and mobiles, and are recorded for monitoring, training and security purposes.
Practice sales
To help you decide if FreeAgent is right for you and your practice, we offer a free consultation alongside a two week no-obligation trial of our software.
Talk to us about FreeAgentNeed to get in touch about something else?
Whether it's PR, partnerships or a practice query, we're on hand and ready to help.
FreeAgent HQ
One Edinburgh Quay
133 Fountainbridge
Edinburgh
EH3 9QG
Phone: 0131 447 0011
Our support team is here to help you
There's always a real human being on the other end of your email, live chat or phone call.
According to the Institute of Customer Service, 43% of people in customer-facing roles experienced an incident of customer hostility in the first half of 2025. That isn't ok.
That's why FreeAgent backs the Service with Respect campaign (opens in new window). Thank you for your support.