Cookie Policy

Our policy on cookies: they are delicious (and actually pretty useful).

This page gives you details about how we use cookies on the FreeAgent website www.freeagent.com and in the FreeAgent application. If you have any questions about this policy, just get in touch – you can e-mail us at support@freeagent.com or call us at +44 (0)131 447 0011 and ask for support.

By visiting, logging into, registering or using FreeAgent (or “app”) or the FreeAgent website, you agree that it’s okay for us to collect, use and transfer your personal data under the terms of this policy. If you’re not cool with this or don’t want to be bound by this policy, you can disable the cookies – see the “managing cookies” section below for details.

About cookies

If you’re like us, you’ve probably not given too much thought to any cookie that doesn’t involve chocolate, so here are the essential facts: digital cookies are small files made up of bits of data, stored in your phone or computer’s temporary memory when you navigate around the web. Unless you have indicated your objection, our system will issue cookies to your computer when you access, register on and log on to the FreeAgent website or use FreeAgent. Cookies make it easier for you to log on to and use these sites during visits.

Mainly, we use cookies to tell our website and app, “hey, you remember that computer who visited last week? Well, it’s back!” That cookie information helps us understand traffic patterns on our website, helps us store any preferences or passwords that you’ve asked us to store, and helps us understand how well our advertising is going.

How we use cookies

We use cookies for a number of things across the FreeAgent website and FreeAgent, including:

What the cookie is used for More Details What type of cookie?
Logging you into FreeAgent To log you into FreeAgent, we need to store a temporary cookie. This cookie will be automatically deleted after 20-minutes of inactivity, or after you log out. First-Party
Auto-logging you into FreeAgent By checking “Remember Me on this Computer,” you can choose to store a permanent cookie that allows you to access FreeAgent without logging in each time. Be careful when you use this option, and only check this when you’re confident that your computer is secure. First-Party
Recognising you as a return visitor Using analytics software and a cookie, we can tell that you’ve visited FreeAgent before, which helps us understand what parts of the site you’re coming back to see. First-Party
Monitoring website traffic and video traffic. We want to know which parts of our site are popular and which parts are putting you to sleep, so we use a cookie to analyse traffic as it moves around the FreeAgent website and FreeAgent. First-Party (including Google) and Third-Party
Reminding you of FreeAgent elsewhere Many third parties such as weblogs, newspapers, search engines and other sites online will use a cookie to check if you’ve visited FreeAgent lately, as part of a service that we use. If you have visited us, the third party will show you an advertising message on their website with FreeAgent’s latest big news, instead of yet another ad about weight loss :-). Third-Party (including Google)
Understanding how people found us We want to know how FreeAgent caught your eye, so we use a cookie to understand how you found FreeAgent when you visit. Chocolate chip (just kidding, it’s First-Party).
Asking you to join usability tests or for your feedback We don’t have all the answers, so sometimes we run surveys to ask our visitors to help us improve FreeAgent or the FreeAgent website. When we’re running these surveys, we use a cookie to store whether you’ve said “yes” or “no” to participating, or to store that you’ve given feedback. First-Party
Offering a live chat facility If you have a question about FreeAgent, we can quickly answer it using a live chat on the website. We use a cookie to remember whether you closed the live chat box so we won’t show it again. First-Party
Customizing FreeAgent to you While you use FreeAgent to do your books, we set a number of cookies that customize the FreeAgent experience for you - for example, when you choose to show 50 invoices per page, we’ll set a cookie to reflect that. First-Party

Note: A first-party cookie is created by FreeAgent, and a third-party cookie is created by one of FreeAgent’s suppliers or partners.

Personal information and cookies:

The only personal information a cookie can contain is information that you supply yourself -- a cookie cannot read data off your hard disk or read cookie files created by other sites. Your privacy and security are not compromised when you accept a cookie from the FreeAgent website or FreeAgent. You may set up your computer to reject cookies by following the relevant instructions in the “managing your cookies” section. If you switch off cookies, you may not be able to use parts of our website or app.

We sometimes use cookies to help personally identify you, but we do it in a secure way. Instead of storing personal data about you in a cookie, we store anonymous data on your computer, then combine that data on a secure server with any information that you’ve given us on the FreeAgent website. For example, if you sign up for our newsletter on the FreeAgent website, we’ll use this combined data to customise the newsletter with information that you’ll find most helpful. Further information about how we use your information is available in our Privacy Policy

You can manage your cookies using your browser.

If you want to manage or disable cookies for the FreeAgent website or any other site, you can do it by changing your browser settings. Look under the “Help” menu for specific instructions for your browser, or read on for details about the most common browsers:

For Microsoft Internet Explorer:

  1. Choose the menu “Tools” then “Internet Options”
  2. Click on the “Privacy” tab
  3. elect the setting the appropriate setting

For Mozilla firefox:

  1. Choose the menu “Tools” then “Options”
  2. Click on the icon “Privacy”
  3. Find the menu “Cookie” and select the relevant options

You can also opt-out of a number of targeted advertising cookies by visiting these opt-out pages: National Advertising Initiative and Google. This opt-out won’t stop advertising companies from showing you banner ads, but it will prevent them from personalising their banner ads to you specifically.

Part of the service that we use to 'remind you of FreeAgent elsewhere’ (as described above) includes use of the Teracent cookie. If you wish to opt out of use of that particular cookie, please visit Teracent. That service also uses DoubleClick remarketing pixels, if you wish to opt out of their use please visit DoubleClick.

You can find out more about cookies at www.allaboutcookies.org

Contact us.

If you’d like to get in touch about our cookie policy, just e-mail our support team at support@freeagent.com.

Company Contact

FreeAgent
One Edinburgh Quay
133 Fountainbridge
Edinburgh
Scotland United Kingdom
EH3 9QG